Shipping info

 

We make every order by hand as the order comes through, so the time needed to fill an order varies from 1-16 business days based on amount of orders we receive.

 

Shipping FAQ

Buyers are responsible for providing an accurate and up-to-date shipping address.

If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed.

If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at hello@theprimaclub.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

    RISK OF LOSS

    All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by The Prima Club. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when The Prima Club delivers these items to the carrier.